These terms of service serve as a written agreement between the provider (Unlimited Internet) and you the customer. Information outlined in this TOS is the current set of rules and regulations regarding Unlimited Internet. Unlimited Internet reserves the right to change or alter these terms of service without notice.
Our Responsibility
Our service is provided as a service only. Any network repairs needing to be done will be forwarded to AT&T, Verizon, T-Mobile, or Sprint and are not the responsibility of Unlimited Internet. Unlimited Internet offers a good faith warranty of 7 days on all devices sold. Any warranty claims after the first 7 days should be forwarded to the manufacturer of your device. Unlimited Internet, Verizon, AT&T, T-Mobile, and Sprint are not responsible for any device malfunction after the initial 7 days of service.
Many devices provided by Unlimited Internet are Used, Refurbished, or Are simply Display devices. The actual sale date of the devices may vary and therefor the original manufacture warranty expiration date will vary. Device sales from Unlimited Internet will not count as the original sale date. No warranty, repair, or replacement it warranted beyond the 7 days by Unlimited Internet and becomes the sole responsibility of the customer after the original 7 days.
Services are provided on the terms outlined as accordance with Unlimited Internet. Service is considered unlimited and, in most cases will always achieve the highest speed possible for the area. Congested areas are subject to throttling and no certain speed is promised. Average speed estimates provided by Unlimited Internet are not intended to be used as expected speed, merely a example. Speeds will vary by signal strength and other variables, which Unlimited Internet cannot warrant.
Unlimited Internet cannot provide definite signal estimates to customers without testing the signal in person with special signal testing equipment. Self-install customers are responsible for obtaining signal and speed tests prior to ordering from Unlimited Internet. If after purchase and activation a customer determines the service will not work in their area, Unlimited Internet will accept no responsibility for this mistake. Refund terms are outlined in the refund section.
Abuse
Abusive use constitutes using the internet connection for illegal activities, or any use that is against the terms of AT&T, Verizon, Sprint, or T-Mobile (our partners). Service is unlimited and intended for home use.
Service is based in the United States and applicable to all US Laws. Any violation of the law can constitute abuse.
Clients found in violation of our abuse policy may be Suspended until the next service renewal, or up to termination of service in cases beyond our control.
Price
Unlimited Internet (within reason) will make a best effort to maintain your current price for the life of your account. Unlimited Internet cannot be responsible for any price increases imposed by AT&T, Verizon, T-Mobile, or Sprint that will be beyond our power. Unlimited Internet will never increase the price of a service on an active client on our own accord. Prices are locked to the promotional price until the end of the promotion. Most promotions are permanent but will be outlined on the order page.
Active
Clients are considered active only if the service is Current and paid in full. If a service defaults or goes past due it immediately no longer qualifies as active and can be changed to the then current price without notice.
Installation
Installation Services are a service offered for local areas of McDowell County, NC, Ohio County, KY, and near Forest Lake, MN. Installers are self-employed and contracted as individual contractors for Unlimited Internet. These contractors are NOT employees of Unlimited Internet. Unlimited Internet takes every precaution when on boarding a new individual contractor with extensive Background checks and drug testing. If you have a concern with a installer please feel free to contact our corporate office at corporate@unlimitedinter.net. All concerns are addressed with the utmost attention and consideration. The safety of our clients and their property is our number one priority.
Unlimited Internet will bear no responsibility for any damages, lost items, or etc. on a customer’s property that may occur during the installation. Installation is an OPTIONAL service and is authorized by the customer at the time of ordering.
Customers may opt to do a free self-install at any time, and free shipping is provided for devices. Our support department can easily walk you through a self-install if needed.
Refunds
Unlimited Internet offers a 7-day Return Policy for all clients with or without reason. A $50 restocking fee will apply to ALL returns regardless of reason. Unlimited Internet is not responsible for signal, coverage, or speed issues in the customers area. If there is a device problem or malfunction Unlimited Internet will replace the device free of charge within 7 days. Malfunctioned devices do not constitute a valid reason to return a device without a restocking fee as we will offer a free replacement option.
Beyond 7 days NO REFUNDS will be offered. The equipment you purchased is YOUR equipment, and you may do whatever you wish with it. You are free to resell the device or use it with another carrier.
An additional $40 restocking fee applies to all NEW device Returns.
Cancellation & Contracts
If your service is Cancelled or Terminated due to an abuse situation no refunds will be provided for unused time. Abuse situations are taken on a per situation basis. Not every abuse case results in a termination. Unlimited Internet will make every effort to work with the customer within reason to avoid termination.
If you wish to cancel your service and cannot for any reason get in to our billing panel, You may send an email to support@freepacket.co to request a cancellation of your service.
Free Packet & Our Relationship
Free Packet is our parent company owned and operated since 2012. Free Packet is a registered business in the United States. Unlimited Internet is merely a subsidiary of Free Packet. Free Packet has many protections and securities built into the billing panel (Such as SSL Protection, and proper licensing) to process direct Credit Card Payments. In order to offer the most streamlined and safest environment for our customers we chose to handle all billing on our Free Packet billing panel.
Free Packet is the parent and owner of Unlimited Internet. All online payments made for Unlimited Internet service will show up as Free Packet on your banking statements.
Credit Card, Apple Pay and ACH Payments via Stripe
All Credit Card, Apple Pay, and ACH payments (not on PayPal) are processed by Stripe. You can read Stripes Terms of service at http://stripe.com/ Your credit card and Bank Details (for ACH) are NOT stored on Free Packet Servers. There is NO possibility for this information being compromised from our servers. All actual payment information is stored on Stripe Servers, which have banking grade security and is their own responsibility.
Stripe transactions are associated with a 3% non-refundable transaction fee. In the event of a refund for a payment made via stripe, the 3% transaction fee will be withed.
PayPal Payments
Any payment made by PayPal is subject to additional withholding when being refunded. PayPal does not offer refunds for the fees associated with collecting payments. A 3% transaction fee will be withheld in addition to the restocking fee for all refunds in accordance with payments made via PayPal.
PayPal is NOT a preferred method of payment. If possible, please use a Credit Card or ACH via Stripe.
PayPal transactions are associated with a 3% non-refundable transaction fee. In the event of a refund for a payment made via PayPal, an additional 3% transaction fee will be withed.
Zelle, Cashapp, Venmo, Apple Cash
All the “no fee” payment methods such as Zelle, Cashapp, Venmo, and Apple Cash have NO fees associated. Any refunds using these payment methods will be refunded in full minus any restocking fees outlined above. No additional transaction fee is withheld.
These payment methods are preferred, and as in incentive Unlimited Internet will offer 2% Cash back on all transactions used with this method.
Apple Cash is a person to person transaction not to be confused with Apple Pay. Apple Pay is also accepted but does have the same fees as a normal Stripe Transaction.
Overdue Invoices and Collections
Unlimited Internet service is a Pre-Pay provider. Service is not rendered until it is paid for. Therefore, if you do not pay a due invoice it will simply be cancelled. Once an account is terminated all billing will be cancelled as well. Only in certain situations of Fraud, charge back, or unpaid equipment will Unlimited Internet pursue a Collection Agency and or other legal means for collection up to without limitation of filing suit in small claims court. Unlimited Internet’s primary collection agency is Portfolio Recovery Associates, LLC. Although this could change on a per case basis.
Any contact from Portfolio Recovery Associates, LLC or any collection agency working on behalf of Unlimited Internet is legally permitted in accordance with this term of services. You agree to these terms by simply making a purchase with Unlimited Internet.
Limits
We try to offer the fairest possible plan for our users without any unreasonable limits. However within reason, we are required to limit overall usage on our plans to meet fair access policies.
The Grandfathered Unlimited plan by AT&T is limited to 1TB of usage per month. Any excess of 1TB will result in termination of your service for abuse. This limit is enforced Weekly in the amount of 250GB per week. If your account is flagged for abuse there is no undo, or reactivation. You will be invited to switch to one of our other non capped plans.
Our truly unlimited plan does offer truly unlimited data, however after certain usage speeds may be slowed to 480p video quality. This is to conform with AT&T rules on heavy usage. In extremely rare cases where excessive usage continues your services may be temporarily suspended until the next billing cycle. With all providers there is a limit, The only difference with the truly unlimited plan vs the 1TB plan is that it can be reactivated at a later date, and you will not loose your account permanently for heavy usage.